Help / FAQ

Advanced Support

If you can't find any answer about your problem/question here, you can create a ticket here :

Open a Ticket

You can also contact us directly at :

Requirements for server to be submitted / to appear online

Requirements
- Your server needs to be online to be accepted and you need to provide a valid IP address or hostname

Scoring system

Your score is based on the following values:

  • Server uptime
  • Votes
  • Achievements bonus

Votes

Votes are reset every month. Votes are limited to one per server per IP address (Internet Protocol) per day.

Uptime

Your server is checked every 5 minutes and we keep track of your server status for 20 days. Your server uptime is based on the tracked values.

Is "Stonehearth-Servers.com" affiliated with Stonehearth?

Stonehearth-Servers.com is not affiliated with Stonehearth. If you have a problem with the game, please ask for support on the official website of Stonehearth: http://stonehearth.net/